Frequently Asked Question’s
Whoops – we are very sorry your item has arrived broken. Sometimes no matter how careful we are with our packaging items can be damaged in transit. Please send an email to us on firstname.lastname@example.org and confirm your name, order number and item purchased and send us a photo of the damage.
Simply log into your account and check the status of your parcel.
The delivery date for your order depends upon the delivery method you chose. Usually your order will deliver in 2– 5 days after it’s dispatched from our warehouse. you can track your order by simply clicking on Track order button.
Most of our products are delivered by M&P Courier Service and you should receive your parcel within 2-5 days of your order being placed. At very busy times (especially Eid Holidays) we cannot always achieve this. We will do our best and keep you informed if there is likely to be a delay. If you’re in a rush and need your gift tomorrow, we might be able to send it via a guaranteed next day delivery courier – choose the expedited option at checkout if you would like this service. However, we do need a little longer to make some of our personalized gifts, so please check the dispatch time on the product page as some cannot be delivered next day.
Yes but your need to call us before placing the order.
Helpline # +923012604444
Mon-Fri : 09:00 AM to 05:00PM (Pakistan Standard Time)
In the products we create in our workshop we can personalise items with accents and other similar special characters, however this is not the case for all of our products. If you have a special character or accent in the personalisation please contact us first so we can check whether this is possible.
Some of our products can have more characters than advertised but others cannot due to the design of the product. Please just contact us to check whether you can alter the design at all.
Order & Returns
We know that mistakes can happen and where possible we will try and help you out. However, we may not always be able to help as your item may have already started to be created based on your original order. Please contact us as soon as possible to see if your item has already been created especially for you. If it has I am afraid there is nothing we can do and another order will have to be made with the correct information.
If you would like to return your item please contact us first. Hopefully we can solve the problem for you, please note we may need you to send us a photo of your item to show the problem with it. Please note we cannot accept returns of our personalised items unless the product is faulty or the incorrect personalisation has been added.
You must contact us immediately. If we can cancel your order we will do but please note if your item has already gone into production this will not be possible.
Sometimes the items you order are dispatched from several different locations. Although we make many of our products in our workshop in Jhang many others are created by other talented individuals around the country. If you have received one of your items but not another please log into your account to check with the other item has been dispatched yet.
Accounts, Payments & Security
No you don’t have to create an account but there are benefits to doing so. You can track your order, you can add important dates into your account so we can remind you when a birthday is coming up, have access to account holder only discount codes and have a faster shopping experience.
You can make a payment by Visa, Mastercard, Bank Transfer, JazzCash, EasyPaisa or Cash on Delivery. Please note we do not accept Digital currency.
No, all of your information is not provided to any third party companies.